Carpet Cleaning!

Consumer Awareness

Carpet Cleaning!

I’m grateful for the opportunity to provide you with information about carpet cleaning and help you choose the right carpet cleaning company for your needs.

As the owner of SPRUCE-IT-UP Carpet Care Plus, I have been cleaning textiles since 1999. I have attended numerous schools, workshops, and seminars to stay abreast of changes in carpets and fabrics.

During my years of cleaning, I’ve learned that cleaning is the subject of much confusion. In fact, people have so many misconceptions about carpet cleaning that I decided to offer this consumer education message, so when you select a carpet cleaning company, you can make an informed, intelligent decision.

3 FREE REPORTS

Don't Be Misled By Carpet Cleaning Scams!

5 Things Service Companies Do That Drive Everyone Crazy…

TOP 10 CARPET MYTHS

Don't Be Misled By Carpet Cleaning Scams!

Unfortunately in the carpet cleaning business you will come across scams. We want to save you the headache. The following are popular tactics that are used in these scams. Many unfortunate people have paid dearly when dealing with these scammers. Don't become a victim.

· They Offer Unbelievable Low Prices: you've probably received coupons in the mail with unbelievable low prices. The ad/coupon may offer $5.95- $9.95 per room. Let's face it, we are attracted to low prices, but remember the old adage, "You get what you..." you know rest. And don't forget the other goody, "if it's to good to be true.... you get the idea. In the industry this tactic is called "Bait & Switch." Bait & Switch is unlawful. What happens is that an unscrupulous carpet cleaning company will advertise low rates, and after you call to arrange an appointment or estimate, they will go to your home. Once they are in your home they will pressure you into buying "add-ons." What you thought was going to cost you $50.00, ends up costing you $200.00 or more. If the customer refuses the "add-ons," these companies have been known to have either walk away from the job, or do a poor job for the $5.95, using little or no product, and they will not guarantee their work.

· Make Unsupported Claims: Their ad will have lines like "this is the best cleaning method." The best cleaning method is one that is going to achieve your goals. Before choosing a carpet cleaning company, identify your goals, and then select the method that best satisfies those goals.

· Water for carpet protection: They will claim to apply carpet protector, and sprinkle the carpet with a little bit of water. And then charge you the same price of the carpet clean.

There you have it folks. Maybe you've been a victim of one these scams. Sadly all types of businesses and professions have bad apples. Some companies will use unethical tactics to get your business; some are just down right dishonest. And unfortunately for us honest ones, these unscrupulous tactics cast a dark shadow on our entire industry. We at SPRUCE-IT-UP Carpet Care Plus want to put your fears to rest. We are professionals who work hard to earn your trust and respect. We use no coupons, or gimmicks to get your business. Any reputable carpet cleaning company will tell the cost of a job up front. We will give you an exact handwritten “down-to-the-penny” price on what it will cost to have us clean for you before we start. The price we quote you is for a complete job, and a job performed to our highest standards.

Part of our commitment is to educate the public about these scammers. We want you to make an informed decision when selecting a carpet cleaning company. Before choosing any carpet cleaning company be sure they are not baiting you to then switch. "If it sounds too good to be true, it probably is." The truth is, it may well end up costing you much more than we would charge you if you choose to go for the "unreasonably cheaper price." You will end up either paying a much higher price for the cleaning, or a cheaper price for a poor job. Think about that when you are ready to have your carpets cleaned.

With SPRUCE-IT-UP Carpet Care Plus you get our “SATISFACTION Plus Guarantee”

125% MONEY-BACK Guarantee - $20 ON-TIME Guarantee – 30-DAY SPOT-GONE Guarantee

* Attention Homeowners *

Service Companies Are NOT All the Same!

“5 Things Service Companies Do That Drive Everyone Crazy…

and How SPRUCE-IT-UP Carpet Care Plus Has Overcomes Them All”

What Every Homeowner Should Know Before Calling Any Carpet Cleaner...

1. Wasted Time: “We’ll be there between 10 a.m. and 4 p.m.” Have you ever had to wait all day for a service company to show up? Your time is more valuable than that! SPRUCE-IT-UP Carpet Care Plus gives 1 hour time windows of when we will arrive for your service appointments, allowing us to schedule around your day. Plus we guarantee we’ll be on time, if we are more than 30 minutes late we will pay you $20 for your time. ON-TIME Guarantee, On Time Service, Exact Time Appointments, Exact Time Schedules!

2. Worthless Guarantees: Such as — “SATISFACTION IS GUARANTEED!” You hear this all the time. If it was guaranteed then why are there so many horror stories out there? At SPRUCE-IT-UP Carpet Care, we offer The Most Thorough Cleaning Ever, or it’s MORE THAN FREE! We really do stand behind every job we do with our 125% SATISFACTION Plus GUARANTEE. There is absolutely NOTHING more important than your complete and total satisfaction!

3. Bait & Switch: Many carpet cleaners advertise super-low prices hoping you call them for service - that’s the bait! Then once they arrive, everything suddenly becomes an additional charge – that’s the switch! At SPRUCE-IT-UP Carpet Care, we offer our exclusive FREE “11-POINT IN HOME CONSULTATION”. This is a professional evaluation of your carpets, tile and upholstery Plus you’ll get an exact handwritten “down-to-the-penny” price.

4. Unsupported Claims: “THIS CLEANING METHOD IS THE BEST.” You’ll read this in almost every ad and hear this from virtually every carpet cleaner. The bottom line: It pays to read your carpet warranty! The manufacturer will tell you which method they prefer and how often they expect you to clean it. The method YOU think is best may NOT be the method that your carpet manufacture approves... So be very careful when choosing a carpet cleaner—you don’t want to void your warranty! SPRUCE-IT-UP Carpet Care Plus is an IICRC (Institute of Inspection Cleaning Restoration) Certified Firm and we clean carpets to the IICRC guide lines.

5. INCOMPETENT CARPET CLEANers: Incompetent, untrained and half-hearted work can result at best in a waste of money, at worst in the destruction of your carpet with mildew, loosened backing, bleeding dyes, distorted pile, or other problems. We never leave you stranded to have to pay the bill on expensive repairs from mistakes made by incompetent workers like with other carpet cleaning companies. We don't make mistakes. The reason why we don't make mistakes is because SPRUCE-IT-UP Carpet Care Plus is "Owner-Operated." Therefore, complete quality is a given, just as if your carpet & upholstery were ours! Try to get that from a franchised operation that employs inexperienced workers under the pressure of having to meet a quota for commission purposes! No skills required! We are highly knowledgeable in our field of expertise! At SPRUCE-IT-UP Carpet Care Plus, we are all IICRC (Institute of Inspection Cleaning Restoration) Certified Technicians.

Carpet Cleaning is Not Our Job, it’s Our Profession!

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TOP 10 CARPET MYTHS